Job Description
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Base pay range $120,000.00/yr - $145,000.00/yr
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The Director of Operations will plan, direct, coordinate, and oversee operations activities in the organization, to
achieve operational excellence and profitability for four restaurants. Responsible for ensuring
management employees are performing their job responsibilities, supporting culture, and developing leadership
capabilities. Provide support and commitment to restaurants and management teams regarding strategy, policies,
service operations, employees, and guest experience. Help to organize and maintain an exciting, inviting and
progressive environment through consistency, efficiency, and hospitality.
Must be willing to travel 50% of the time. Travel to IL, TX and CO
Responsibilities:
- Be informed of each restaurant’s financial performance and guide General Managers in making decisions that will drive profitability while maintaining operational standards.
- Assist General Managers with P&L responsibility, including reporting on variances and drill downs.
- Lead quarterly budgeting process with General Managers and Home Office including annual budgets, re-forecasting, and declining balances.
- Hold General Managers accountable for educating in-store managers on P&L responsibility.
- Oversee and communicate capital expense needs.
Operations
- Ensure General Managers are promoting a safe work and guest environment by maintaining facilities and enforcing the company safety programs.
- Assure Culinary and Training teams enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas.
- Ensure compliance with operational standards, company policies and procedures, federal/state/local laws. Adhere to company-driven and outsourced safety/health audits.
- Administer roll-out and implementation of new training programs and policies.
- Audit training and staff education and make recommendations for enhancements and changes related to development and implementation.
Management
- Provide ongoing constructive feedback, guidance and training to current and new General Managers, Marketing, Events, Culinary, and Training while supporting their growth, independent decision making, and people management.
- Coach/counsel in-store managers regularly, and drive General Managers, Culinary and Training to manage staff accordingly.
Must Haves:
- Minimum 3 years of experience in MULTI UNIT restaurant operations.
- Bachelor’s degree in Restaurant Management or related field preferred.
- Regular travel to restaurant locations (in and out of state) required (~25-50%).
- Demonstrated ability to manage and organize multiple competing priorities.
- Work under limited supervision; strong project management skills and operational knowledge required.
- Excellent written and verbal communication skills.
- Well organized and able to assume increased responsibilities
Seniority level Seniority level Director
Employment type Employment type Full-time
Job function Job function Accounting/Auditing, Strategy/Planning, and Customer Service
Industries Restaurants, Food and Beverage Services, and Hospitality
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Inferred from the description for this job Medical insurance
Vision insurance
401(k)
Disability insurance
Pension plan
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Job Tags
Full time, Local area, Home office,